Refund policy

  • Return Policy

    What is your return policy?

    We understand that for whatever reason, sometimes orders just don't work out. Fortunately, we do our best to ensure a quick and easy return process.

    Most merchandise may be returned for any reason within 30 days of delivery. The merchandise must be unused and in 100% restockable condition, in its original packaging, with all applicable components included. Items that have been opened or damaged, or show visible signs of use, may be denied a refund or exchange. SupplyMedz reserves the right to deny return requests at our discretion.

    Once a return authorization number has been assigned to you, ship the item back to us via a traceable method with the shipper of your choice. Please note that, with the exception of a delivery error or defective item, the customer is responsible for the cost of return shipping.

    Merchandise credits and refunds will be issued for the original purchase price once the item(s) are received and processed. Original shipping fees are not refundable.

    The following items are not eligible for return or exchange:

    • Hygienic items (i.e. toilet accessories, pillows, commodes, baby products, braces, etc)
    • Refrigerated items
    • Custom-made products, including narcotics cabinets and exam room furniture
    • Special order items (items marked with shipping lead times of two weeks and over)
    • Clearance items
    • Items with expiration dates (i.e. diabetic test strips, sterile wipes)
    • Items classified as hazardous material
    • Oversized items that ship via freight
    • Items purchased with store credit
    • Liquids, including but not limited to IV, injection, and irrigation products
    • Products requiring a pharmaceutical license
    • Products marked as non-returnable on our website

    If you are unsure whether a product is returnable, contact our customer service department before placing an order.

    Defective Items

    If your item isn't working properly, please check the product manual first — it usually includes troubleshooting and "getting started" information. If that doesn't resolve the issue, email us at Info@supplymedz.com with your order number, contact information, and a description of the defect. We will do our best to assist you.

    If it has been more than 30 days since you received your order, or if you need replacement parts, service, warranty information, MSDS forms, or any other assistance, please contact the manufacturer directly.

    Exchanges

    When making an exchange, your return refund will automatically be calculated and applied to your exchange order. Your exchange item will ship once the original return has been received and credited. You'll need to obtain an RMA and send your original item back within 30 days of receipt.

    We currently only offer exchanges for items of the same price. If your item doesn't have an exchange option, you'll need to return the original item and place a new order.

    Items Received in Error

    If you receive the wrong item, email Info@supplymedz.com with your order number, contact information, and the item number of the product you received, and we'll take care of it.

    International Returns

    We accept international returns within 30 days of receipt. Email Info@supplymedz.com to set up a return before shipping anything back — items cannot be accepted without prior approval. Our standard return policy otherwise applies.

    Calculating Refunds

    Some products may be subject to a restocking fee. Restocking fees by vendor are listed below.

    Return Restocking Fees by Vendor

    [Insert vendor-specific restocking fee table]

    Questions? Call us at 201-885-1108 or email Info@supplymedz.com.