Frequently Asked Questions

Here are some common questions you might have. Don't hesitate to ask us anything!

What products does SupplyMedz carry, and who can order?

We're a full-line medical supply distributor offering over 50,000 products — including CPAP, wound care, incontinence, diabetes, respiratory, ostomy, infusion, gloves, and over-the-counter items. We serve hospitals, clinics, distributors, government agencies, and nursing homes, as well as healthcare professionals and individual consumers.

How long will my order take to ship and arrive?

Orders are processed within 1–2 business days after payment is confirmed. Once your order ships, you'll receive a confirmation email with tracking. Domestic delivery typically takes 2–7 business days depending on the shipping method you choose at checkout.

Do you offer free shipping?

Yes — shipping is free on orders over $297. Orders below that are charged shipping rates calculated at checkout based on weight, dimensions, and destination.

Do you ship internationally?

Yes. We ship to over 27 countries, with delivery in roughly 3–21 business days depending on the service selected at checkout. Any customs duties, taxes, or import fees are set by the destination country and are the responsibility of the recipient.

What is your return policy?

Most items can be returned within 30 days of delivery if they're unused and in original, restockable packaging. A return authorization (RMA) is required, and return shipping is the customer's responsibility unless the item arrived defective or was sent in error. Some products — including hygienic items, liquids, refrigerated goods, and prescription items — are non-returnable, and some may carry a restocking fee. To start a return, call 201-885-1108 or email info@supplymedz.com.

Do you offer Net 30 terms, tax-exempt purchasing, GPO pricing, or prescription items?

Yes. Qualified facilities can apply for Net 30 billing and tax-exempt purchasing, and we offer GPO contract pricing plus volume and custom-negotiated discounts. Prescription (Rx) and pharmaceutical items are available to licensed practices. Contact us at 201-885-1108 or request a quote and our team will help set up your account.