Shipping Policy

Shipping Policy

Thank you for shopping with SupplyMedz. We are committed to delivering your medical supplies safely and efficiently. Please review our shipping policy below.

Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has shipped.

Domestic Shipping (United States)

We offer the following shipping options for orders within the United States:

Shipping Method Estimated Delivery Time
Economy 2–7 business days
Standard 2–5 business days


Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address.

International Shipping

SupplyMedz ships to over 27 countries worldwide, including Canada, the United Kingdom, Germany, France, Australia, Japan, and more. International shipping options include:

Shipping Method Estimated Delivery Time
Economy International 14–21 business days
Standard International 7–14 business days
DHL Express International 3–7 business days

International shipping rates and available methods are calculated at checkout. Please note that delivery times may vary depending on your country and local customs processing.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. SupplyMedz is not responsible for delays caused by customs clearance.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package through the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

Shipping Restrictions

Certain medical products may be subject to shipping restrictions based on federal, state, or international regulations. This includes but is not limited to:

  • Hazardous materials or products classified as dangerous goods
  • Temperature-sensitive or refrigerated items (which may require special handling)
  • Products restricted by destination country regulations

If your order contains restricted items, our team will contact you to discuss alternative shipping arrangements or issue a refund if shipping is not possible.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your shipment or our shipping policy, please don't hesitate to reach out:

  • Email: info@supplymedz.com
  • Phone: (201) 885-1108
  • Address: 170 Williams Drive, Ramsey, NJ 07446

Our team is happy to assist you with any shipping-related questions.